Last updated: January 2025
Luxar AI, Inc. ("Luxar", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By accessing or using Luxar, you agree to the collection and use of information in accordance with this policy.
We collect information you provide directly (account details, lead data, uploaded files), information collected automatically (call recordings, transcripts, usage analytics), and information from third-party integrations (Gmail, Outlook, Twilio).
We use collected information to provide and improve our services, process AI calling campaigns, generate lead scores and analytics, send service communications, and comply with legal obligations.
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, HTTP-only session cookies, scrypt password hashing, and CSRF protection on all authenticated requests.
We retain your data for as long as your account is active. You may request deletion of your data at any time by contacting privacy@luxar.ai.
Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@luxar.ai.
Luxar uses third-party services including OpenAI, ElevenLabs, Deepgram, Twilio, SignalWire, Pinecone, and Neon. Each is governed by their own privacy policy.